Program Management Job Description
JET Aircraft Interior Technical Services
Completion Program Manager Job Description

Job Title: Completions Program Manager
Department: Program Management
Reports To: Company ABC - Program Management
Prepared By: Ed Harris
Prepared Date: 10/26/2008
Approved By: Ed Harris
Approved Date: 10/26/2008

Summary: Manages, coordinates and oversees all activities related to execution of an interior completion at facility of Customer choosing. Ensures the facility, personnel, processes and systems are functioning to quality, safety and efficiency standards expected by JET Aircraft Interior Technical Services and Client by performing the following duties.

Essential Duties and Responsibilities

• Oversee modification at facility contracted to accomplish interior completion, monitor existing interior furnishings/components in storage and shipments from vendors to Completion Center. Review progress of subcontracted interior components to outside vendors.
• Ensure systems and processes supporting Completion Center operations activity are established, communicated and working properly.
• Provide Customer with a direct point of contact regarding acceptance of interior components and plans for return of aircraft to Customer.
• Ensure engineering, quality and certification requirements are maintained for interior refurbishment activity.
• Ensure adherence to contract specifications related to interior refurbishment.
• Support Customer reviews and meetings and will sometimes take a lead role in them.
• Facilitate inter-departmental coordination to support interior completion activities.
• Review operations on site staff participating in interior refurbishment activity.
• Maintain oversight of status and progress of interior component refurbishment and report that status to the Customer and senior management on a periodic basis.
• Responsible for reviewing allocation of resources to meet program or Customer priorities.
• Assist in vendor management related to interior components handled by Completion Center.
• Oversee additional contractors and consultants hired in support of completion activity when required by Customer.
• Maintain safe working environment within aircraft at facility.
• Facilitate a positive relationship with Completion Center.
• And other duties as assigned by Customer.

Supervisory Responsibilities

May supervise up to 10 associates involved in various specialized disciplines, if required to expedite program. Accomplish supervisory responsibilities in accordance with the Completion Center’s policies and applicable laws. Responsibilities include reviewing employees’; planning, assignments and vendors. Review and discuss additional Customer work requests with Completion Center. Reports any poor performance or ill will of facility employees to Completion Center program manager; addressing complaints and resolving problems.

To perform the job successfully, Harris & Associates program manager shall demonstrate the following competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and within approved contractual budget; Manages project team activities.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries novel concepts which have been proven before.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.

Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People – Reviews Completion Center staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.

Quality Management - Looks for other methods to improve and promote quality; Demonstrates accuracy and thoroughness.

Business Acumen - Understands business implications of decisions; Aligns work with tactical and strategic goals.

Cost Consciousness - Works within approved budget; Conserves organizational resources.

Diversity - Demonstrates knowledge of Equal Employment Opportunity Commission (EEOC) policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays or unexpected events.

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelor's degree (B.A.) in Management or a related discipline from four-year College or university and 28 years related experience and/or training; or equivalent combination of education and experience. Experience within VIP interiors production environment is mandatory.

Language Skills
Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Reasoning Ability
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.,) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.

Computer Skills
To perform this job successfully, an individual should have knowledge of Accounting software; Database software; Internet software; Project Management software; Spreadsheet software and Word Processing software.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this completion program manager, the representative is regularly required to talk or hear. The representative is frequently required to stand and sit. The representative is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The representative must occasionally lift and/or move up to 50 pounds.

Work Environment
The work environment characteristics described here are representative of those a representative encounters while performing the essential functions of this job. Reasonable accommodations must be made at Completion Center to enable representative to perform the essential functions.

While performing the duties of this program, the representative is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.